Terms
and Conditions
1. Privacy and Confidentiality
a. Any material you supply to us will remain confidential at all
times and will not be made available for any third parties to view.
b. We will not disclose any information provided by you to any
third parties.
c. We will not use any of your material to promote our business
without your permission.
d. We may occasionally contact you to inform you of special offers.
If you would prefer us not to do this then please advise us in
writing and we will remove your details from our mailing list.
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2. Safety of your original material
a. We cannot be held responsible for the condition of your original
material.
b. We cannot be held responsible for any loss of your material
due to old age or material defects.
c. We cannot be held responsible for any damage to the material
which occurs during transit. Any disputes you may have in this
regard should be taken up with Royal Mail.
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3. Problems with disk
a. If upon receipt the DVD does not play in your DVD player please
notify us immediately, send the DVD back to us for inspection,
together with details of the make and model of your player and
we will endeavour to rectify the matter. However, you should be
aware that DVD-R and DVD+R disks are not 100% compatible with all
DVD players. If you are in any doubt about compatibility there
are a number of ways in which you can obtain compatibility information:
i. |
From your equipment supplier; |
ii. |
From the manufacturer; |
iii. |
From us; |
b. It is your responsibility to treat your DVDs with care as we
cannot be held responsible for DVDs damaged through mishandling
(eg scratches or fingermarks)
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4. Copyright and obscene material
a. By agreeing to these terms and conditions you certify that
all material supplied to us is copyright free or you hold the copyright
to it.
i. |
We will not reproduce any material which we know
to be copyright unless you can provide us with written evidence
that you have been granted permission by the copyright holder
to use the material. |
ii. |
If your original material contains any piece of copyright
music (eg hymns, pop songs, live performances) we will need
to obtain a copyright music licence in order to reproduce
that music. The price for this licence starts from £79.90. |
b. You certify that the material supplied to us
does not contain any patented information or infringement of the
Official Secrets
Act.
c. We will not reproduce any obscene or pornographic
material.
d. We reserve the right to cancel your order should we
subsequently find that the material you have provided
falls into any of
the above categories, and if necessary to contact the
relevant authorities.
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5. Disclaimers
We cannot be held responsible for any loss of business, reputation,
or goodwill experienced by you as a result of the DVD being incompatible
with any DVD players.
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6. Delivery
a. We use the Royal Mail Recorded Delivery service for all packages.
This method provides us with a unique reference number for each
package so that in the event of your DVDs or original material
not being received by you within a reasonable time-frame we can
track the movements of these packages with Royal Mail and rectify
the situation.
b. We send your copies and original material in separate packages.
Your copies will be despatched first, and once you have confirmed
receipt in writing/by email, and that you are satisfied with the
finished DVD(s) we will then return your original material. This
guarantees that in the event of one package going astray, there
is still a copy of the material in one form or another.
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7. Prices
a. All our prices are in pounds sterling and include VAT at
the current rate.
b. We reserve the right to vary our prices at any time. However,
once an order has been placed and payment received you will not
incur any additional costs unless you change the specifications
of the agreed order.
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8. Time taken to complete your job
We will advise you when you place your order of the estimated
time to complete the job but we reserve the right to adjust this
should circumstances change. We will always advise you of any changes.
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